Case Study: Tan Tock Seng Hospital achieves streamlined JCI accreditation readiness and higher staff engagement with Workplace from Meta

Prepare hospital for accreditation renewal

Tan Tock Seng Hospital (TTSH) needed to prepare for its triennial Joint Commission International (JCI) accreditation renewal across a large, shift-based workforce of more than 8,000 staff (about 10% working offsite). Communicating frequent process and practice changes and aligning some 3,600 nurses across different shifts and locations was a major internal-communications challenge, so TTSH adopted Workplace from Meta as its primary communications platform.

Using Workplace from Meta, TTSH created moderated closed groups (notably a “JCI Essential (Nursing)” group), shared rich media, polls and short quizzes to drive two‑way engagement and test understanding. The vendor-enabled approach improved dissemination and alignment with accreditation standards, achieved over 75% workforce adoption, and supported 100+ active groups with roughly 300 posts per week, helping TTSH streamline its JCI renewal preparations.

Tan Tock Seng Hospital

Jennifer Yap

Director of Corporate Communications