Case Study: nbn Corporation achieves greater team productivity and crowd wisdom with Workplace from Meta

nbn Enabling crowd wisdom for better team productivity

nbn Corporation, Australia’s national wholesale broadband provider, was rolling out the country’s largest-ever infrastructure project but faced productivity roadblocks from outdated communication systems that created information silos, endless email and inefficient meetings. To unite more than 6,000 staff across disparate locations and empower teams to share expertise, nbn Corporation adopted Workplace from Meta.

Workplace from Meta was used to create open groups for the IT help desk and wider teams, moving support request queues onto a single platform and enabling staff to post updates, questions and ideas. The change reduced email volume, amplified the voice of over 6,000 employees, fostered peer-to-peer problem solving and generated a community-driven FAQ—delivering measurable gains in collaboration and team productivity for nbn Corporation.

nbn Corporation

Karina Keisler

Executive General Manager, Corporate Affairs