Case Study: Tan Tock Seng Hospital boosts staff collaboration and automates workflows with Workplace from Meta

Making collaboration a habit in healthcare

Tan Tock Seng Hospital (TTSH), one of Singapore’s largest multi‑disciplinary hospitals with 8,000 staff across 45 departments and 16 specialist centres, faced fragmented internal communications (emails, shared folders, intranet and meetings) and a widely distributed, shift‑based workforce. To create a mobile‑first, connected workplace, TTSH became the first hospital to adopt Workplace from Meta in 2016.

Workplace from Meta enabled instant, practical collaboration — teams now report facilities issues by posting photos to groups, nursing course cohorts stay connected for ongoing learning, and three bots (Directory, Translation, Short Form, plus a Pharmacy Drug Search) automate routine tasks so staff spend less time on admin. The initiative achieved strong adoption (79% claimed accounts and over 35% active usage), generated viral learning and engagement, and even prompted the Challenge‑A‑Rule campaign that produced 15 challenged processes, demonstrating measurable operational and cultural impact.

Tan Tock Seng Hospital

Yong Keng Kwang

Chief Nurse