Case Study: Kwench achieves streamlined, transparent employee ideation with Workplace from Meta

Invite and manage ideas from employees using a bot

Kwench, a product partner focused on employee engagement, faced the common problem of good ideas disappearing because there was no simple, visible place for employees to submit and track suggestions. To address this, Kwench launched an Idea Bot on Workplace from Meta to make ideation social, transparent and easy to manage across the organization.

Using Workplace from Meta, Kwench implemented the Idea Bot to collect ideas in chat, assign themes, sponsors and champions, nudge stakeholders, track implementation stages and surface analytics and leaderboards. The solution increased transparency, ensured end-to-end idea lifecycle completion, put a spotlight on achievers and refreshed approaches to old problems — and has been scaled broadly by Kwench (200+ bot installations serving 100+ clients), demonstrating strong adoption and measurable engagement.

Kwench