Case Study: Institute of Mental Health achieves 90% account uptake and improved new‑hire engagement with Workplace from Meta

Institute of Mental Health - Customer Case Study

Institute of Mental Health (IMH), a 2,000‑bed tertiary psychiatric hospital in Singapore, wanted to improve onboarding so new hires integrated quickly and stayed engaged. To make introductions more immersive and informative, IMH adopted Workplace from Meta to share short video interviews where new joiners introduce themselves, their department, skills and interests.

IMH used Workplace from Meta to create a New Joiners group, standardize interview templates and @tag team members so posts get visibility; colleagues respond with comments, welcomes and invitations, fostering connection. The initiative delivered clear uptake and engagement: 90% of staff claimed accounts within two months, 70% are weekly active users and roughly 200 groups proliferated, showing measurable improvement in staff engagement and integration.

Institute of Mental Health

Frank Ong

Director of HR and L&D