Case Study: Lockton, the world's largest independent insurance brokerage, achieves centralized communication and stronger DE&I culture with Workplace from Meta

Improving culture and communication while working remotely

Lockton, the world's largest independent insurance brokerage with 8,500 associates across 100+ offices, faced an email overload and the need to extend its culture while many employees worked remotely. To streamline communications and create open spaces for company-wide discussion — particularly around diversity and inclusion — Lockton adopted Workplace from Meta, using features such as Live Video, Groups and Bots.

Workplace from Meta centralized company information, integrated with Webex to broadcast leadership meetings to more than 5,000 US associates, delivered Unconscious Bias training via Live Video, and supported DE&I Groups and virtual events (including a crowd-sourced Pride parade); custom bots and LineZero integrations brought critical workflows into one place. The initiative drove strong engagement and measurable impact for Lockton — an 89% adoption rate and 100% monthly active user metric — while transforming how employees connect through real-time video, reactions, comments and Q&A.

Lockton

Sarah Madsen

Internal Communications Manager