Case Study: Kwench achieves increased productivity and cross-functional collaboration with Workplace from Meta

Improve productivity and cross-functional collaboration using a Task Bot

Kwench faced growing inefficiencies in task management and cross‑functional collaboration as employees juggled multiple deliverables and tight deadlines. To address this on Workplace from Meta, Kwench developed a Task Bot to simplify task creation, assignment, reminders and tracking directly within Workplace conversations and groups.

Deployed via Workplace from Meta, the Task Bot lets users create tasks from posts or chats, assign owners, set reminders and surface weekly analytics for admins. The solution increased productivity and time management, sped up issue handoffs between teams, and has been rolled out broadly by Kwench—with 200+ bot installations across 100+ clients in 21+ countries—demonstrating measurable adoption and improved collaboration.

Kwench