Case Study: Central Group achieves 94% faster time-off approvals and a streamlined employee experience with Workplace from Meta

How Workato and Workplace helped Central Group put their employee experience at the center of their digital operations

Central Group, a leader in Thailand’s retail, property and hospitality industries, faced the challenge of keeping a large frontline workforce connected with a mobile-friendly, easy-to-use solution while replacing outdated tools and eliminating manual, repetitive work. To address this, Central Group adopted Workplace from Meta, deploying Workplace Chat and a Health Bot (with Workato-powered integrations) to make HR processes accessible on the go.

Workplace from Meta, integrated with Workato automations, enabled automated leave requests and approvals directly in Workplace Chat and daily health declarations via the Health Bot. The solution cut approval times by 94%, supported 4,000+ daily health submissions, reduced manual effort, sped up service launches, and improved employee engagement across Central Group.

Central Group

Akarin Phureesitr

Head of People Group