Case Study: Virgin Atlantic achieves mobile, automated staff travel load checking and increased employee engagement with Workplace from Meta

How Virgin Atlantic uses Workplace integrations to help staff go further

Virgin Atlantic needed a faster, mobile way for staff to check spare seats ("load") for discounted travel, especially for frontline employees with limited computer access. To solve that gap they turned to Workplace from Meta, using Workplace integrations and a custom Load Checker chatbot to bring load‑checking into employees' hands.

Workplace from Meta implemented the Load Checker integration — a Workplace Chatbot that automates the load‑checking process and makes it mobile‑first. The solution streamlined the task, created new internal connections, and, as Virgin Atlantic reported, “helped drive usage of Workplace,” transforming how teams access timely operational information.

Virgin Atlantic

Don Langford

Chief Information Officer