Case Study: Ennismore builds a united global culture and connects frontline teams with Workplace from Meta

How this Head of Culture & Internal Comms is using Workplace to connect global teams and cultures

Ennismore, the hospitality group behind brands like The Hoxton and Gleneagles, faced a rapid growth and culture challenge as headcount rose from about 1,600 to over 2,200 in 18 months. Marcos Eleftheriou, Head of Culture & Internal Communications, needed a single platform to connect dispersed teams, integrate acquired businesses, and reach many frontline employees—nearly 50% of whom don’t have corporate email—so he chose Workplace from Meta.

Workplace from Meta was rolled out with a deliberate group structure, engagement campaigns (including a CEO Live launch), and bots and integrations such as the Flow Bot for single-sign-on L&D access. The solution scaled from a 50-person pilot to thousands across Ennismore, helped integrate Gleneagles into group culture, gave email-less staff visibility via Workplace Chat, reduced reliance on personal phones, and drove organic cross-brand sharing and advocacy—delivering clearer communication, higher engagement, and measurable operational benefits.

Ennismore

Marcos Eleftheriou

Head of Culture and Internal Communications