Case Study: Dhipaya Insurance achieves transformed communication and 95% lower training costs with Workplace from Meta

How Dhipaya Insurance is using Workplace to transform how people connect and collaborate

Dhipaya Insurance, a top Thai insurer founded in 1951 with over 1,300 employees across 30 branches, faced rising costs and coordination problems as its workforce grew and became more distributed. Key challenges included expensive, hard-to-scale training, fragmented communication (shadow IT), low visibility into engagement, and the need to better connect leadership with staff. To address this, Dhipaya deployed Workplace from Meta to all employees in under four weeks.

Workplace from Meta enabled Live video training, centralized groups and Workplace Chat, and Group Insights for engagement metrics, with partner GoPomelo supporting SSO and change management. The platform cut training costs by 95%, exceeded Dhipaya’s 30% adoption and engagement goals, and in the first three months generated almost 400 posts, 2,000 comments and over 10,000 reactions, while management achieved 95% weekly engagement—transforming communication, collaboration and learning across the company.

Dhipaya Insurance

Khun Arkhom

Maidudchan, HR Director