Case Study: nbn Corporation achieves faster, higher-quality communications and agile collaboration with Workplace from Meta

Gather expertise in an agile approach to get fast, quality results

nbn Corporation, Australia’s wholesale local access broadband provider, faced a major coordination and communication challenge while remediating a key delivery technology: the program involved several hundred staff, more than a dozen weekly streams and meetings, and extensive reporting and briefing needs. To streamline governance and information flow, nbn Corporation turned to Workplace from Meta, using a secret Workplace Group as a Program Community of Practice and supporting tools like a chatbot for meeting prep.

Workplace from Meta’s approach—creating a dedicated CoP group for real‑time updates, encouraging single‑source‑of‑truth behaviours, appointing group admins, and using a chatbot to prepare agendas—gave stakeholders faster access to data and each other’s expertise. The result was quicker turnaround on communications, more efficient weekly meetings, and higher‑quality, better‑informed outputs across the remediation program.

nbn Corporation