Case Study: FWD Group achieves an empowered, connected workforce and bridges language barriers with Workplace from Meta

FWD Group - Customer Case Study

FWD Group, a pan-Asian insurer focused on fresh customer experiences, needed to prove its technology-driven approach internally and replace traditional intranets without the time and cost of bespoke development. To do this they adopted Workplace from Meta as their core internal communications platform.

Workplace from Meta provided a mobile-first channel giving every FWD Group employee a voice, real-time translation to bridge language barriers, and event and knowledge-management features so leadership can gauge sentiment and preserve Q&A and discussions as a permanent repository. The result is a more connected, informed and engaged workforce, scalable internal communications, and simpler event planning and collaboration across the company.

FWD Group

Huynh Thanh Phong

Group Chief Executive Officer