Case Study: FamilyMart achieves company-wide connectivity and ten‑fold faster speed to market with Workplace from Meta

FamilyMart Convenience and connectedness breeds success

FamilyMart, part of Central Group with over 1,100 shops in Thailand and 14,000 employees, struggled with slow, inconsistent communication—news and promotional updates could take up to three weeks to reach stores and were often inaccurate. To create real‑time connectivity, clearer guidance and faster feedback between head office and shops, FamilyMart deployed Workplace from Meta as an easy-to-use communications platform.

Workplace from Meta provided live video, Groups, Workplace Chat and integrations that became a central hub for sharing promotions, inventory updates and best practices, enabling immediate support via store support groups and faster decision‑making (for example, accelerating roll‑out of Alipay for Chinese tourists). The result: 87% company adoption and a ten‑fold increase in speed to market for new innovations, with measurable improvements in feedback, reporting and execution across stores.

FamilyMart

Akarin Phureesitr

Head of Corporate Learning & Development