Case Study: Banco Galicia achieves stronger branch engagement and 30% IT cost savings with Workplace from Meta

Enhance engagement with your branches to deliver superior customer service

Banco Galicia, one of Argentina’s largest private banks with more than 423 branches, needed a better way to reach and engage frontline employees; its intranet and a custom mobile news app were not delivering the two‑way communication and participation the bank wanted. To address this, the bank deployed Workplace from Meta as its enterprise collaboration platform.

Banco Galicia moved all legacy channels onto Workplace from Meta, created targeted groups, promoted best practices and had leaders model usage; as a result more than 95% of the community used the platform weekly, the old intranet and app were retired, and the bank reported over 30% IT cost savings while improving branch engagement and customer‑service responsiveness.

Banco Galicia