Case Study: Mercado Libre boosts employee recognition and motivation with Workplace from Meta

Enable social rewards and recognition program using a Workplace chat bot

Mercado Libre used Workplace from Meta to scale its "DNA MELI" recognition program and reinforce a culture of entrepreneurship and appreciation. The company needed a simple, visible way for employees to give both top‑down and peer‑to‑peer recognition across its organization.

Workplace from Meta integrated the DNA MELI program via a chat bot that lets employees publicly send and view rewards and recognition. The bot increased motivation, transparency and visibility into the rewards process and empowered people to acknowledge colleagues—helping strengthen recognition across Mercado Libre, which operates in 19 countries with about 6,000 employees.

Mercado Libre