Case Study: Ginger Hotels thwarts ransomware and boosts productivity with Workplace from Meta

Disseminate business-critical information

Ginger Hotels, an Indian chain operating over 35 "Smart Basics" properties with ~900 employees, faced the mid‑2017 wave of ransomware attacks that disrupted many organizations. To rapidly disseminate business‑critical guidance about the threat and protective steps, Ginger’s IT team used Workplace from Meta (including Work Chat), leveraging its high adoption and mobile‑first access to reach everyone quickly and avoid infection.

Workplace from Meta was configured with an IT announcements group (admins‑only posting, pinned purpose post) to share updates, videos and resources and collect feedback via comments. The platform helped Ginger avert the ransomware incident and drove measurable internal benefits: 100% adoption (~900 employees), 85% monthly active use, a reported 28% efficiency gain, 51% productivity improvement, 25% attrition reduction, and a first‑year ROI of 7.4x (assuming 20% realization of benefits).

Ginger Hotels