Case Study: Kwench achieves clearer communication and faster onboarding with Workplace from Meta

Demystify office jargon using Acronym Bot

Kwench faced the common challenge of company-specific jargon and acronyms that slowed onboarding and cross-team communication. To address this on Workplace from Meta, Kwench created an Acronym Bot that lets employees look up, add and manage organization-specific acronyms directly within Workplace.

Hosted on Workplace from Meta, the Acronym Bot offers in-chat/group search, add/modify/delete workflows, bulk Excel uploads for admins, and analytics on acronym trends and usage. The solution has improved new-hire onboarding and cross-functional collaboration, and Kwench has demonstrated scalable adoption with 200+ bot installations serving 100+ clients.

Kwench