Case Study: Delta Air Lines achieves real-time global employee connection and engagement with Workplace from Meta

Delta Air Lines - Customer Case Study

Delta Airlines, a global carrier with more than 80,000 employees spread across 320 destinations in 57 countries — about 70% of whom are frontline, non-desk workers — needed a way to connect dispersed teams, counter misinformation in closed social groups, and provide real‑time company communication. To meet employees where they already were using social tools, Delta turned to Workplace from Meta as a social-first internal communications platform.

Delta deployed Workplace from Meta—initially rolled out rapidly by a business leader—and used groups, Live video and leader engagement to surface policies, share customer‑experience stories, and recognize employees in real time. The platform brought frontline and office staff onto a single channel, sped up responses that previously required emails or memos, increased visibility of successes across the company, and shifted leadership engagement; Workplace from Meta is now embedded at Delta and has measurably improved communication, productivity and employee engagement.

Delta Airlines

Charisse Evans

VP of Customer Experience Integration