Case Study: Decathlon achieves stronger global communication and employee engagement with Workplace from Meta

Decathlon - Customer Case Study

Decathlon, a global sporting-goods retailer with more than 1,000 stores and a workforce spanning 80 nationalities and 40 languages, faced challenges aligning communications and keeping employees engaged across regions, particularly in Asia Pacific and Singapore. To solve this, Decathlon adopted Workplace from Meta as its primary internal communication platform.

Workplace from Meta delivered interactive Workplace Groups, real‑time chat, and tools like an Employee Happiness Survey Bot to replace slow email chains, streamline HQ-led translations and marketing alignment, and enable grassroots innovation (for example, the crowdsourced “Blue Bag Project”). The result: 76% of the active workforce use Workplace weekly and >90% say they are happy to go to work, reflecting faster communication, higher participation, and increased autonomy and innovation.

Decathlon

Laurent Petit

Marketing and Communication Leader