Case Study: Code Ninjas achieves open, candid franchise communication with Workplace from Meta

Creating a culture of open communication

Code Ninjas, the world’s largest and fastest‑growing coding franchise with hundreds of locations across the United States, Canada, and the United Kingdom, faced siloed communication between franchisees and the Home Office. To foster more open, candid communication with minimal training, they selected Workplace from Meta for its familiar, mobile‑friendly interface and features suited to distributed teams.

Workplace from Meta provided a Knowledge Library, Chat, Groups and Draft For so admins could share announcements on behalf of leaders, enabling franchisees to access resources, ask questions, and collaborate from anywhere. The platform broke down silos, improved culture and operational efficiency, and achieved strong adoption — with a 95% active user rate — while helping Code Ninjas share immediate updates, gather feedback, and run the franchise more smoothly.

Code Ninjas

Justin Nihiser

Chief Executive Officer