Case Study: Children's Hospices Across Scotland boosts volunteer engagement and 4x survey responses with Workplace from Meta

Connecting volunteers to better support children with life-shortening conditions

Children's Hospices Across Scotland (CHAS) is Scotland’s national children’s hospice service supporting families of children with life‑shortening conditions. Faced with a dispersed, multi‑generational volunteer network that was siloed and hard to engage, CHAS turned to Workplace from Meta (using Workplace groups, Chat, bots and integrations) to provide an accessible, familiar platform that could connect volunteers across the country and surface hidden skills.

Workplace from Meta enabled CHAS to create open volunteering groups, deploy a volunteer‑built CHAS Bot for FAQs and integrate Survey Bot to automate surveys, improving engagement and coordination. The change delivered measurable impact: a 4x increase in survey response rate, 82% active users and 65% monthly mobile adoption, faster fundraising sign‑ups and stronger volunteer recognition and communication across the organisation.

Children's Hospices Across Scotland

Maria McGill

Chief Executive Officer