Case Study: Institute of Mental Health achieves company-wide live CEO town halls with Workplace from Meta

Conduct live CEO town halls using Workplace

Institute of Mental Health (IMH), a 2,000-bed psychiatric hospital in Singapore, faced a communications challenge: quarterly CEO town halls could only fit about 200 people in the auditorium while 1,800 staff worked shifts and could miss live updates. IMH turned to Workplace from Meta to overcome limited physical capacity and reach all employees with real-time leadership communications.

Using Workplace from Meta, IMH live-streamed CEO town halls into company-wide groups, saved recordings for staff on shift, and ran polls for Q&A, creating a persistent repository of leadership messages. The initiative drove rapid adoption—90% of staff claimed accounts within two months, 70% were active weekly, and roughly 200 groups proliferated—boosting leadership engagement and giving all employees timely access to CEO updates.

Institute of Mental Health

Frank Ong

Director of HR and L&D