Case Study: Clarins UK Group achieves 90% frontline engagement and reduced turnover with Workplace from Meta

Clarins UK Group - Customer Case Study

Clarins UK Group needed a way to reach and engage a largely frontline workforce—90% of its staff are in‑store beauty advisors without work phones, computers, or business email—so they adopted Workplace from Meta to create two‑way communication and connect employees without relying on printed mailers or frequent manager visits.

After deploying Workplace from Meta, Clarins UK Group saw rapid adoption and measurable impact: over 80% of staff use Workplace weekly and engagement sits at 87%, peer‑to‑peer communities have formed across stores, and employee turnover fell by 2% within five months. The platform broke down silos, increased visibility between advisors and managers, and boosted morale through visible leadership interactions and everyday knowledge‑sharing.

Clarins UK Group

Emilie Maunoury

Digital, E-commerce, and CRM Director