Case Study: Decathlon achieves better team insights and employee happiness visibility with Workplace from Meta

Better team insights using an Employee Happiness Survey Bot

Decathlon, the world’s largest sporting goods retailer, needed a fast, scalable way to listen to teammates and measure employee sentiment across stores as part of its people-first culture. Working on Workplace from Meta, Decathlon Singapore implemented an Employee Happiness Survey Bot (built in partnership with Formative) to capture real-time feedback via Work Chat and make it easy for staff to share how they feel.

Using Workplace from Meta, the bot was configured to schedule surveys, send reminders, and deliver admin analytics and detailed reports. The solution increased survey completion rates through mobile and desktop access, gave managers clear visibility of employee happiness at city, country, and store-team levels, and enabled leaders to react quickly to sentiment signals—improving feedback capture and operational insight across the organisation.

Decathlon