Case Study: Scoot achieves enhanced employee engagement and streamlined crew rostering with Workplace from Meta

Better pilot training and workflow automation at Scoot

Scoot, the low‑cost arm of the Singapore Airlines Group based in Singapore, wanted a mobile‑first way to engage and include its entire workforce and to protect and promote its fun, open culture. To solve challenges like mentoring cadet pilots who don’t have corporate emails and simplifying complex crew rostering, Scoot selected Workplace from Meta as its collaboration platform.

Using Workplace from Meta, Scoot created a Multi‑Company Group to mentor cadets and crowdsource answers, a Roster Planning Group for instant crew schedule swaps, and integrated tools (Dropbox) plus the Prepp Bot to broadcast urgent messages and monitor read rates. The result was closer cadet engagement, significantly simplified rostering with fewer repeat questions, a central file repository, and measurable internal‑communications visibility through read‑rate tracking.

Scoot

George Chan

Senior HR Manager