Case Study: Airtel achieves daily retail alignment and compliance with Workplace from Meta

Align on retail store priorities with daily live huddles

Airtel, a leading telecommunications company operating thousands of owned and franchise retail stores across 22 circles in India, faced low compliance and inconsistent quality for a critical daily five-minute morning huddle at its stores. To drive consistent execution and clear, actionable communication across its dispersed retail footprint, Airtel adopted Workplace from Meta to standardize and monitor the huddle process.

Using Workplace from Meta, each store manager must stream their daily huddle live to their zonal manager’s group; zonal managers spend 15 minutes daily reviewing three randomly selected huddles and provide improvement feedback in comments, while auditors flag missed posts for explanation. This process ensured compliance, raised the quality of huddles through actionable feedback, and enabled immediate recognition and coaching via Workplace from Meta, creating a repeatable system for continuous improvement across Airtel’s retail network.

Airtel