Case Study: Agoda achieves 2x faster collaboration and 100% adoption with Workplace from Meta

Agoda Empowering real-time innovation, cooperation and diversity

Agoda, a global e-commerce travel platform with about 4,000 employees across APAC, faced a growing communications challenge: email-driven, transactional exchanges were limiting collaboration, innovation and information sharing as the company scaled. To address this, Agoda adopted Workplace from Meta as a centralized platform to connect teams, reduce siloed communication, and enable real-time collaboration across business units and regions.

Workplace from Meta enabled dedicated groups for onboarding, customer support crowdsourcing, company news, interest communities and an alumni network, making information and peer support instantly accessible. The result was faster, more engaged communication—Agoda reports “2x faster on Workplace” and 100% adoption—smoother onboarding, real-time content and engagement tracking for internal comms, and stronger cross-regional collaboration and employer-branding opportunities.

Agoda

Amanda Lim

Employer Brand Manager