Case Study: Ageas achieves greater transparency and faster collaboration with Workplace from Meta

Ageas Greater transparency for better teamwork and problem-solving

Ageas, one of the UK’s largest insurers with around 3,500 employees, faced a dispersed workforce—from claims engineers to sales and HR—with limited visibility and inconsistent communications that hindered teamwork, knowledge sharing and customer service, especially across a 1,300‑person contact centre operating irregular shifts. To address these challenges, Ageas adopted Workplace from Meta.

Workplace from Meta delivered company-wide groups, live video and Workplace Chat to create two‑way HR dialogue, consistent contact‑centre updates and shared claims best practices. The change made the executive team three times more visible, made live video ten times more engaging than written memos, helped the broker team move off WhatsApp, and prevents about ten HR emails per week—boosting transparency, collaboration and faster problem resolution.

Ageas

Caroline King

Director of Sales and Service