Case Study: Ginger Hotels reduces cross-functional response time from days to hours with Workplace from Meta

Address cross-functional requests through helpdesk groups

Ginger Hotels faced slow responses to cross-functional requests—getting resolution from teams like IT, HR and Procurement often took days. To fix this they adopted Workplace from Meta as a mobile-first internal communications and collaboration platform.

Using Workplace from Meta the hotel created open help‑desk groups for each function where employees post requests, notify the right owners, and track conversations for future reference. The change cut response times from days to hours, onboarded 100% of ~900 employees (85% monthly active), and delivered measurable gains: a reported 51% productivity improvement, 28% efficiency improvement, 25% reduction in attrition and an estimated 7.4x first‑year ROI.

Ginger Hotels