Case Study: Hive achieves rapid, twice-as-effective emergency employee accountability with Workplace from Meta

Account for all employees’ safety during emergencies using Safety Officer bot

Hive, the smart‑home business owned by Centrica Hive Limited with 600+ employees worldwide, needed a reliable way to account for staff during emergencies. Using Workplace from Meta together with the Safety Officer bot (developed by ServiceRocket), Hive implemented a system to rapidly notify and locate teams across offices, regions and groups.

Workplace from Meta’s Safety Officer bot sent targeted safety alerts during Hurricane Harvey, let employees respond via Work Chat, and used opt‑in location data to visualise staff whereabouts, enabling faster triage and support. The solution made accountability “twice as effective” as calling and reduced what used to take a day to just a couple of hours, delivering clear time savings and more accurate emergency response for Hive.

Hive

Adrian Heesom

Chief Operating Officer