Case Study: UST Global achieves real-time, centralized content access with Workplace from Meta

Access relevant content in real time using bots

UST Global, a multinational digital and IT services provider, faced the challenge of managing hundreds of content packages stored across multiple systems and needed a secure, centralized way to keep content current and easy to find. To address this, UST Global used Workplace from Meta, deploying a dedicated Workplace chatbot called USTPedia to surface relevant information quickly for employees.

Workplace from Meta’s solution—an AI-powered USTPedia bot integrated with UST Global’s backend systems—searches the company data warehouse, delivers up-to-date templates and collateral, and guides users through proposal creation. The deployment created a central content repository with 24x7 access, improved accuracy and consistency of deliverables, and considerably reduced content-creation lead times while making relevant outputs available at employees’ fingertips.

UST Global