Case Study: DB McLarnon Fire Protection Agency streamlines fire protection job management with WorkPal

DB Mclarnon fights fire with workpal

DB McLarnon Fire Protection Agency, a leading independent fire protection company in Northern Ireland, faced challenges with its antiquated paper-based job management system. The laborious process of manually allocating jobs via spreadsheets was time-consuming and prone to errors. Seeking a modern solution, they partnered with vendor WorkPal to implement its mobile workflow management system to streamline operations and eliminate missed jobs.

The WorkPal solution provided an end-to-end job management system that sent details directly to engineers' mobile apps, enabling them to complete documentation, add assets, and capture signatures on-site. This real-time system automatically synced data back to the office for invoicing and scheduling. WorkPal eliminated manual administrative tasks, ensured jobs were not missed, improved customer satisfaction, and secured revenue, with the customer reporting a 100% satisfaction rate with the results.

DB McLarnon Fire Protection Agency

Noel Singleton

Service Manager