Case Study: Catering Equipment Services boosts efficiency with WorkPal

Catering Equipment Services Use Field Service Software to Manage Jobs

Catering Equipment Services Ltd, a market leader in commercial catering equipment, faced challenges with its outdated paper-based operating system. The process was slow and inefficient, preventing jobs from progressing to parts ordering or invoicing until physical service reports were handed in. To meet modern customer expectations and improve efficiency, they turned to WorkPal's field service software to manage jobs.

By implementing WorkPal, CES achieved a real-time workflow with instant syncing of job updates between the office and field engineers. The cloud-based solution eliminated the delays of the paper system and enhanced nearly every business capability, including communication, reporting, and invoicing. WorkPal allowed CES to become more competitive by raising its professionalism and creating significantly more efficient processes.

Catering Equipment Services Ltd