Case Study: Cable & Wireless Communications improves IT project visibility and delivery with WorkOtter

Cable & Wireless Communications - Customer Case Study

Cable & Wireless Communications, a telecommunications provider serving more than four million customers across 15 Caribbean countries, needed a better way to manage IT projects. The company was relying on Microsoft Project and Excel with little structured methodology, which created poor visibility into enterprise-wide technology needs, spending, and accountability.

To address this, Cable & Wireless Communications implemented WorkOtter’s cloud-based project portfolio management (PPM) solution and configured its workflow to mirror the company’s SDLC process. WorkOtter gave the IT team global visibility into all active projects, improved resource planning across 15 offices, helped manage major initiatives like PeopleSoft HR payroll and broadband ADSL migration, and sped up customer-facing launches such as e-learning and managed hosting—allowing sales to begin selling weeks earlier than planned.

Cable & Wireless Communications

Arthur Phidd

Chief Information Officer