Case Study: Notion improves login security with WorkOS OTP authentication guidance

Notion streamlines login with WorkOS using 30- to 60-second OTPs

Notion, a popular knowledge-management platform, faced a significant user experience challenge with a notoriously annoying login process that relied heavily on one-time passwords (OTPs). This friction was alienating users who were repeatedly required to leave the app and check their email to retrieve a code. The company prioritized OTPs with WorkOS for their security benefits over static passwords but needed to carefully manage their implementation to balance safety with convenience.

WorkOS provided the solution by enabling a secure OTP implementation. This approach allowed Notion to maintain a high security standard that protects against threats like replay attacks and poor user password habits, while mitigating the inherent friction of the process. The result is a more secure authentication system that helps Notion walk the line between robust security and a manageable user experience.

Notion