Case Study: Nango achieves reliable multi-tenant OAuth token management with WorkOS

Nango resolves refresh-token failures in under 2 hours with WorkOS

Nango, a company managing OAuth integrations, faced significant challenges with the refresh loop for multi-tenant OAuth, particularly handling token rotation and revocation across hundreds of different providers. A bug in their system caused them to discard valid refresh tokens, which for many providers meant users had to manually re-authenticate through a consent screen, creating a poor user experience and support burden.

WorkOS implemented its Pipes service to manage the entire OAuth credential lifecycle for Nango. The solution handled the complexities of per-provider refresh logic, distributed locking to prevent concurrent refresh issues, and secure storage, allowing Nango to reliably retrieve fresh access tokens. This eliminated the need for users to manually re-authenticate due to backend errors and freed Nango from maintaining a registry of over 900 providers, 16% of which required constant config fixes.

Nango