Case Study: Source Support improves dispatch efficiency and payment speed with WorkMarket

Source Support cuts dispatch time from 2 hours to 10 minutes with Workmarket

Source Support, a provider of outsourced technical product support, faced challenges scaling its operations due to manual and cumbersome contractor management processes. Their extensive network of over 12,000 field engineers was hindered by inefficient work order dispatching and payment systems. To address this, they turned to the vendor Workmarket for a solution.

By implementing Workmarket, Source Support automated manual tasks and integrated the platform with their existing systems. This resulted in a dramatic 91% reduction in dispatch time, from 2 hours down to 10 minutes. The solution also enabled faster payments to contractors, leading to a 99.5% field engineer satisfaction rating and allowing the company to scale effectively without adding more staff.

Source Support