Case Study: Shopguard achieves over 75% faster response times and over 10% lower service visit costs with Workmarket

How Shopguard Reduced Labor Costs and Slashed Response Times Using Work Market

Shopguard, a Hungary-based merchandising security company founded in 1992 with products in 40,000 retail locations across 40 countries and a U.S. arm launched in 2011, faced mounting U.S. growth challenges. After Tanya Perry became VP of U.S. Sales & Operations in 2013, she found third‑party service providers delivered slow, uneven coverage and missed aggressive SLAs (Shopguard aimed for installs within 48 hours of parts shipment and 72 hours of request), harming customer satisfaction and expansion plans.

Shopguard implemented Work Market’s freelance workforce platform to source, test and manage technicians directly, build talent pools, and take control of service delivery. The change cut response times by more than 75% (from weeks to days), reduced service visit costs by over 10%, halved assignment time, improved first‑visit completion rates, expanded geographic coverage and restored SLA compliance—yielding faster service, lower costs and stronger customer relationships.

Shopguard

Tanya Perry

VP of U.S. Sales & Operations