Case Study: a global IT services outsourcing company boosts customer NPS to 98% with WorkMarket

Global IT Services Outsourcing Company boosts customer NPS to 98% with Workmarket

The customer, a global IT services outsourcing company, faced challenges in finding reliable contractor talent, especially in smaller geographic areas, and was burdened by time-consuming administrative tasks for onboarding and organizing its 2,200 independent contractors. They turned to Workmarket and its IT Field Services Marketplace to address these issues.

Using Workmarket's platform, the company automated onboarding workflows and utilized Labor Clouds to organize and match talent to work orders efficiently. This solution dramatically reduced their dispatch time from 3-5 days to just 1.5 days and improved deliverable quality, leading to a massive increase in their client Net Promoter Score from 80% to 98%.