Case Study: Certified Languages International achieves 20% higher contractor satisfaction with WorkMarket

Certified Languages International boosts contractor satisfaction 20% with Workmarket

Certified Languages International (CLI) faced challenges scaling its network of over 3,000 independent contractors. Using manual processes and a single system for both 1099 and W-2 workers created compliance complexities and administrative burdens, leading to a confusing experience for its contractors. This prompted CLI to seek a solution from Workmarket.

By implementing Workmarket’s platform, CLI was able to decouple its payment workflows, automate global payments, and provide contractors with self-service access to their payment and tax information. This solution led to a significant reduction in pay-related inquiries and achieved a 20% increase in contractor satisfaction, allowing CLI to focus more on growing its business.

Certified Languages International (cli)