Case Study: Nintex boosts employee engagement and team collaboration with Workleap

Turning Employee Engagement into Customer Success

Nintex, a global provider of automated workflow software, faced the challenge of boosting employee engagement and ensuring new hires were a strong cultural fit for their high-performing customer support team. To tackle this, manager Mario Stojanovski sought a better way to gather honest feedback and measure team metrics, partnering with the vendor Workleap and its Officevibe platform.

The solution from Workleap provided an anonymous feedback tool that encouraged open communication. By actively responding to all feedback and implementing initiatives like a new recognition program, Nintex saw measurable improvements. Key metrics, including the team's relationship with their manager, rose from 8.7 to 9.4/10. This increase in internal engagement translated into a better customer experience, cementing the team's role as promoters of the company.

Nintex

Mario Stojanovski

Manager of Customer Support