Case Study: Evora Hospice boosts employee feedback and recognition with Workleap AI

Evora Hospice lifts survey response rates from 21% to 60% with Workleap

Evora Hospice, a healthcare provider in Northern Ireland, faced a challenge with employee engagement as their managers struggled to act on feedback. Relying on informal signals and perceptions, manager follow-up was inconsistent and deprioritized, leaving the organization with insight but no clear path to action. They turned to Workleap and its Workleap AI service to address this.

By implementing Workleap AI, the vendor provided a solution that dramatically reduced the time required for managers to respond to feedback. This led to a surge in response rates from 21% to nearly 60% in one quarter and boosted their eNPS to 63. The measurable impact included 99% of employees receiving peer recognition and managers fully owning the engagement process, which built trust and improved collaboration across the organization.

Evora Hospice