Case Study: Priceline Pharmacy achieves connected frontline communication and learning at scale with WorkJam

Priceline Pharmacy eliminates 200,000+ emails with WorkJam

Priceline Pharmacy, Australia's largest health and beauty retailer, faced significant communication bottlenecks across its 470+ stores and 8,500+ team members. Their infrastructure relied on information cascading through retail managers, leading to inconsistent execution, email overload, and a disconnected frontline workforce. To address this, they partnered with WorkJam to implement its digital workplace platform.

WorkJam provided a mobile-first solution that broke down communication barriers and delivered a structured training program called Pink Pathways. The results were substantial, including the elimination of over 200,000 emails and the delivery of 1.6 million minutes of learning. The solution empowered every team member with direct access to information, drove record-breaking business performance, and fostered a new culture of recognition and healthy competition among stores.

Priceline Pharmacy