Case Study: Global Coffee Retail Franchise achieves optimized onboarding, communications, and learning in 30 days with WorkJam

Optimized Onboarding, Communications, and Learning Live in 30 Days

Global Coffee Retail Franchise faced fragmented, paper-based onboarding and mostly manual communications—three-ring binders, clipboards, in-person huddles, SMS and non‑compliant tools—that created compliance, scheduling and timekeeping gaps. They needed a two‑way frontline platform that could extend their existing workforce system Tanda to store employees, increase engagement and be rolled out quickly during the COVID‑19 crisis. They chose WorkJam and its Essentials package to address these challenges.

WorkJam deployed the Essentials communications and learning modules (with WFM Extend/Tanda integration via daily XML feeds) and went live in 30 days, providing daily employee feeds, targeted channels, real‑time messaging, surveys, micro‑learning and a gamified training experience. Within three months the franchise moved from paper to a digital workplace with employee self‑service for schedules and timecards, an open shift marketplace, improved compliance and engagement, and a reduction in the several hours per week managers previously spent on admin—backed by WorkJam’s reported average adoption of 87%.