Case Study: World's Largest Retailer achieves 90% activation and optimized, compliant scheduling with WorkJam

Optimize Scheduling with WorkJam's Shift Offering Experience

World's Largest Retailer, a Fortune 500 enterprise with roughly 200,000 employees across grocery, liquor, and convenience divisions, faced time‑consuming, error‑prone scheduling driven by complex compliance rules, unconscious manager bias, lack of real‑time pay and availability data, and heavy administrative burden that pulled managers off the shop floor. To address this, they selected WorkJam, deploying WorkJam’s Shift Management, Open Shift module and the Shift Offering Experience to modernize scheduling and shift access.

WorkJam integrated its Shift Offering Experience with the retailer’s Kronos WFM to provide mobile manager insights, automated employee filtering, shift broadcasting, bidding and swapping, and full audit trails—enabling compliant, objective schedules. The results include over 90% activation across the workforce, engagement of 200,000 employees (with 6,000 punches/min reported), reduced administrative time and payroll adjustments, improved cost control and fairness in allocation, and better frontline engagement and customer experience.