Case Study: Zagame’s achieves digital training, two-way communication and COVID-safe compliance with WorkJam

Next-level hospitality management with digital training and communication

Zagame’s, a family-run Australian hospitality group with over 1,500 employees across multiple venues, faced urgent COVID-19–driven challenges: outdated one-way communications (email/SMS), paper-based training, and new compliance requirements that required staff to show schedules to authorities. To modernize operations and protect employee wellbeing, Zagame’s selected WorkJam and deployed WorkJam’s Frontline Digital Workplace as their partner and platform.

WorkJam implemented a single solution — including Messaging, Channels, Surveys, micro-training, schedule presentation integration and mobile punch-in via IO Composer — and was live across all Zagame’s locations in 15 days, reaching all 1,500 employees on their phones. The WorkJam rollout enabled two-way communication, daily health checks with compliance-ready reporting and badges, tracked training completion, eliminated shared time‑clock risk by pushing punches to payroll, and delivered rapid integrations in days, significantly improving employee engagement and operational compliance.

Zagame's

Chris Christou

Operations Manager