Case Study: a leading global restaurant brand digitizes frontline operations and culture with WorkJam

Leading Global Restaurant Brand boosts task completion 70% with WorkJam

A leading global restaurant brand with over 2,300 locations faced a challenge with fragmented communication and manual processes, particularly for coordinating its extensive community fundraising efforts. With only one in five frontline associates having corporate email and over 40 different fundraising triggers being tracked by hand, the company needed a unified solution. They turned to the WorkJam digital workplace platform to bring communication, operations, and community programs into a single digital front door.

WorkJam implemented a phased digital transformation, starting with digitizing core operational tasks before unifying communications and finally integrating the custom community programs using its Extend APIs. This solution achieved a 95% associate activation rate and increased task completion rates from 50% to 85%. The measurable impact included saving managers 30 minutes per day, generating over $300,000 in annual savings from eliminating paper, and providing real-time visibility for the program that had raised over $19 million for local causes.