Case Study: Fortune 500 Retailer achieves 90%+ adoption and total workforce orchestration with WorkJam

Improving The Customer Experience By Improving The Employee Experience

Fortune 500 Retailer, a large multi-division retailer with over 200,000 employees, faced high turnover, poor adoption of prior training and scheduling tools (below 20%), manual rostering errors, siloed communications, and payroll inefficiencies. To create a single branded entry point that would improve employee engagement and the customer experience, the retailer engaged WorkJam and its WorkJam Digital Workplace solution for mobile punch, shift management, targeted messaging, micro‑training, surveys and task management.

WorkJam implemented a three‑phased rollout—employee self‑service, operational enablement, and frontline workforce orchestration—integrating with Kronos for optimized scheduling. The result: adoption jumped to over 90%, training course completion rates tripled, payroll saves of more than 25 hours per week from Mobile Punch, and measurable reductions in turnover with better-staffed stores and improved operational compliance. WorkJam’s solution delivered faster, safer punch and rostering, higher engagement, and a stronger customer experience.