Case Study: Big Box Home Retailer achieves rapid operational transformation and unified frontline communication with WorkJam

How to Embrace the Digital Workplace and Transform your Operations

Big Box Home Retailer, a national home décor big-box chain, faced fragmented frontline communications and multiple disconnected systems for training, task management, scheduling and payroll — problems made urgent by the COVID-driven surge in online orders and a need to scale click-and-collect. To unify operations and improve employee communication, the retailer engaged WorkJam (with the Stores Consulting Group as implementation partner) to deploy a single digital workplace app for comms, training, tasks and audits.

WorkJam was implemented per tSCG’s roadmap, with a complete rollout in three months and full deployment to 220+ locations in three weeks. WorkJam delivered searchable discussion channels and SOP access, task assignment with photo verification, LMS integration, shift trading and engagement tools; these capabilities enabled the retailer to launch and scale its BOPIS/click-and-collect service, increase training completion, streamline task management, improve transparency and scheduling flexibility, and position the company for accelerated growth.